Cainiao is a popular Chinese logistics company that is part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, but now it is the leader in economy class shipments to any corner of the world. Cainiao is a method of delivering practically untraceable postal items, with an exception - to the border of China or to the customs of Yekaterinburg, where a new number unknown to anyone is assigned. The basic delivery time is 30-70 days. Parcels sometimes arrive in the mailbox. When you see the name of the transport company AliExpress Saver Shipping or Aliexpress Standard Shipping in Aliexpress, the tracking is done through the Cainiao service. They can also notify you of receipt by phone from the local post office.
The advantage of this parcel supplier is obvious - the low cost of sending, which allows us to receive goods ordered in online stores with free delivery. The disadvantages are the uncertainty of their location and the low speed of forwarding. Do not forget to track the warranty periods for protecting the goods and open a dispute in time if you did not wait for a small package in the allotted time. Use our free automatic tracking service for all domestic and international postal parcels and correspondence.
Tracking global.cainiao.com in Russian
We have translated all possible package statuses when tracking on global.cainiao.com so that you can find out where your package is and what's wrong with it.
Parcels is an application for iOS and Android with which you can track your mail delivery delivered by Cainiao.
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Recently, buyers of Aliexpress, TaoBao and other Chinese popular sites, when receiving a parcel, meet the status "Customs clearance error". There are other options "Customs clearance error" or "Import Clearance Failure".What to do in this case? Let's deal with everything in order.
What is this status in AliExpress?
To solve the problem, you need to figure out why the error actually appears.Various situations arise:
- Customs clearance failed (usually a glitch when checking). But, there are also real problems. They happen much less often;
- Problems with customs (most often occurs when a counterfeit or incorrectly completed customs declaration);
- The goods did not pass customs (incorrectly executed documentation);
Usually, such delays occur when customs has turned back the delivery, or when the buyer did not want to pay the duty. Sometimes it's just an elementary system glitch or wrong translation from Chinese into Russian.
In most cases, the "Customs Clearance Error" status is an incorrect machine translation from the Chinese. And your parcel, after hanging for several days, will go further.
The remaining options are considered the responsibility of the seller:
- lack of proper certification (licenses, invoices);
- low price;
- counterfeit.
But, you have to pay the customs fee. The buyer also includes counterfeit goods. When you do not want to deal with the documents or pay the fee, you will be refunded after calculating the shipping cost.
Aliexpress asks you to show everything within a week Required documents explaining the delay. If the Aliexpress administration does not see a confirmation within 7 days, it is automatically considered that the buyer is to blame.
According to eyewitnesses, it is impossible to complete these actions in a week, because the first certificates are made in 3 working days, and the execution of all documents itself takes a whole month.
Customs clearance error often occurs due to the selling side. She may not fulfill all the terms of delivery, or send copies of the player / laptop / smartphone, which is considered counterfeit; can greatly overestimate or underestimate the price of a product.
All possible error solutions
If in your case, the status is not updated and the package is hanging in place, you need to try to solve this situation. Since the buyer is almost always left to blame, there is no real solution. Refund will be after deducting the shipping cost. It is not uncommon for the funds to go to the seller. It hurts. It remains to talk with the seller and appeal to justice.
We can advise:
- Do not rush to open a dispute. You must wait until the parcel returns to China and then the seller will see that the return has occurred. In this case, the seller will more quickly agree to return the money.
- When the fault is really on the side of the seller, urgently ask for the creation of papers confirming this. So you can handle for a 7-day term.
- If the reason lies in you, it is better to agree to a refund minus shipping. No need to “run into” the seller, shout and exacerbate the dispute. Politely ask the seller for a refund.
If it says that customs clearance has not been completed
This strange error began to occur among users of the Aliexpress service quite often over the past six months. People, of course, are worried when they see that the parcel is detained at customs. Go to the website of the Russian Post and track the goods - you will not find this status. And only after a couple of days he appears. What to do when an alert occurs:
Remember, you can contact the Russian Post Service Center - 8-800-2005-888. There should definitely be help.
Conclusion
Most often, notification of error during customs clearance, is only the result of incorrect machine translation But there are cases real problems with departure due to the fault of the sender. Try to prove it in any of the above ways. The last tip is to check tracking through third-party services.